ONYX BOX
Support
Need help with Onyx Box? Email us at onyxsafebox@gmail.com and we'll get back to you, usually within a few business days.
COMMON QUESTIONS
Where are my files stored?
Each one is sealed on your iPhone, and a copy goes home to Onyx's own storage so you never lose it. Photos open any time; an older video or song plays from home, so it needs a connection. See the Privacy Policy for exactly what is kept.
Does Onyx Box delete or change my originals?
No. Your original photos and videos are never moved, changed, or deleted.
Why is a long video still finishing?
Onyx makes a copy of each video right on your phone, never bigger than your original, then sends a copy home. A long video takes a little longer. Nothing is broken and nothing is lost.
How do I cancel a subscription?
On your iPhone, go to Settings > your Apple Account > Subscriptions. Subscriptions are managed by Apple, not by us.